Terms and Conditions

Inclusions & Services Provided

• All rates are subject to 5% VAT
• Venue rental fees are included
• 3 professional cameras (doesn’t apply for meeting rooms booking)
• 2 high-quality microphones (doesn’t apply for meeting rooms booking)
• Equipment setup (lighting/audio)
• Raw audio/video files transferred to your drive (doesn’t apply for meeting rooms booking)
• Built-in LED screen with HDMI connectivity for client laptops
• Flipchart with markers
• Notepads and pencils
• High-speed Wi-Fi internet access
• Buzzer for service assistance
• High-end integrated sound systems
• 30-minute access to a changing area during the rental period (doesn’t apply for meeting rooms booking)
• 30-minute shower usage available upon request during the rental period
• Complimentary filtered water and coffee machine
• Complimentary use of phone booths for private calls (first hour, subject to availability) 

Additional Services & Packages

• Tailored production packages available based on your specific content requirements
• Optional arrangements including F&B (Catering services), décor, and material add-ons
• Transportation service available (details and bookings upon request)
• Add-on services available upon request for an additional charge, including:
• Makeup artist
• Extra rental hours
• Video conferencing system
• Lounges for breakout sessions
• Luxury items for rent
• Photography & Videography
• Raw Material will be sent to the client after the Project, based on the selected package
• Client must provide video editing feedback within 1–2 days of receiving the footage
• Client must provide video edit feedback within 4 working days of delivery
• Only 2 rounds of video revisions are included. Extra revisions will incur additional charges
• Photography editing feedback must be submitted within 2 working days. Only 1 revision is allowed

Revisions & Acceptance  

• Clients are entitled to the specified number of revisions within the timelines stated
• All feedback must be provided in writing
• If no final feedback is received within 5 working days, the deliverables will be deemed approved

Copyright & Usage Rights   

• The client retains full copyright and intellectual property rights to all produced materials
• The client may use the media for any purpose, including personal, commercial, and online use
• Jetime shall not use, reproduce, or publish any client content without prior written consent
• Jetime bears no responsibility for any content created, recorded, or published on its premises. All content is solely the responsibility of the individuals or entities producing it
  
  

Delivery & Storage  

• Photos (JPEG & RAW) will be delivered within 2 working days after the Project
• Videos will be delivered within 5 working days
• Files will be stored for 30 days after delivery
• Jetime will delete all files on the 31st day. Clients are responsible for saving their files before this deadline
  
  

Payment Terms & Details   

•  100% advance payment is required to confirm the booking
• All payments are non-refundable and non-transferable to other dates or times
  
  

Payment Details

• Account Name: JETIME EVENTS LLC
• Bank: RakBank – Umm Hurrair Branch – Dubai
• IBAN: AE600400000333538658001
• Account Number: 0333538658001
• Swift Code: NRAKAEAK
  
  

Cancellation Policy

•  100% cancellation fee applies
• All payments are non-refundable and cannot be transferred to other bookings or dates
  
  

Client & Supplier Registration

•  Trade License and VAT Certificate (if applicable) are required before issuing quotations or invoices
  
  

Quotation Validity – Case by Case

• All quotations are valid for 3 days from issue date
• If confirmation is not received within 3 days, the offer will be void

Conduct & House Rules

• Dress Code: Business or smart professional attire is required
• Smoking is strictly prohibited in all indoor areas
• All PR/media activity must be disclosed in advance
• Use of Jetime’s name, visuals, or branding in interviews or media must be pre-approved

Materials, Banners & Decor

• All materials must be clearly labeled:
• Attn: Jetime
• Project Name:
• Address: Goshi Warehouse City No 94, Al Quoz Industrial Area 3, Dubai, UAE
• P.O. Box: 211165
• Organizer is responsible for setup, installation, and removal of all materials
• Jetime staff will not assist in banner setup or teardown
• All items must be removed within 3 hours after the event
• Unclaimed items will be discarded after 3 hours without notice
• Jetime is not responsible for loss, damage, or storage of materia 
  

General Notes & Damages

• Government/Force Majeure: If the catering event has to be postponed by the organizer less than 72 hours prior to the event due to government order or “force majeure”, Jetime reserves the right to charge 100% of the full estimated charges based on food and beverages cost
• “Force majeure” may include acts of god, war, civil commotion, natural calamities (such as rain, storm, flood, lightning, explosion, fire, and earthquake), but excludes any strike or work stoppage by Jetime employees
• Neither Party shall be held liable for failure to perform under this Agreement due to circumstances beyond their reasonable control, including but not limited to natural disasters, government actions, or other force majeure events
• Outdoor Production arrangements must be pre-approved
• Guest count changes must be communicated at least 24 hours in advance to allow for proper arrangements
• Request for extra production material must be communicated 24h in advance to allow for proper arrangements
• Use of outsourced equipment or catering is strictly not permitted
• Clients are 100% financially responsible for any damage to materials, equipment, or venues
• Venue usage is limited to a maximum of 10 hours per day

Confidentiality & Legal Compliance

• Both parties agree to maintain confidentiality of all proprietary, creative, operational, and business information, including media content, shared during the engagement
• Clients must comply with all UAE laws, including health, safety, and accessibility regulations
• This Agreement constitutes the entire agreement between the Parties. Any amendments must be in writing and signed by both Parties
• This Agreement shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE

Confirmation

• By signing this agreement, both parties acknowledge and agree to the terms and conditions specified herein
• Understand that Jetime is only expected to provide services and equipment outlined and arranged for in this agreement
• Any violation of this agreement may result in loss of venue use in the future

Scope of Services

• The Service Provider agrees to provide production services including but not limited to studio rental, photography, videography, editing, equipment use, venue coordination, and associated logistics as outlined in the attached quotation and agreed scope of work
• Any additional services requested by the Client shall be subject to separate fees and mutual agreement

Term & Duration  

• This Agreement shall commence on the Effective Date and remain in force until the services have been fully delivered, unless terminated earlier in accordance with this Agreement

Payment Terms   

• The Client agrees to pay 100% of the quoted amount upon confirmation of services
• All payments are non-refundable
• Additional charges may apply for extra services or revisions

Cancellation & Termination   

• Cancellation by the Client will result in forfeiture of all payments made
• The Service Provider reserves the right to terminate this Agreement if the Client fails to comply with terms, or due to force majeure events
• In such cases, partial refunds or rescheduling may be offered at the sole discretion of the Service Provider

Terms & Conditions

• The rental agreement is valid for the specified duration only
• The item remains the exclusive property of Jetime
• The renter is responsible for the item from the time of pick-up/delivery until it is returned and confirmed in original condition

Acceptance & Payment  

• Rental bookings are confirmed upon receipt of full payment
• A refundable security deposit may be required
• Late return fees apply for delays beyond the agreed rental period

Use & Condition  

• Items must be returned in the same condition as received, excluding reasonable wear
• Alterations or unauthorized usage are strictly prohibited
• The renter is liable for any loss or damage

Cancellations & Refunds   

• Full refund for cancellations 7+ days before rental
• 50% refund for cancellations 3–6 days prior
• No refund for cancellations 2 days or less before the rental period

Liability, Loss & Insurance    

• The renter is liable for the full replacement value of items lost, stolen, or returned with significant damage
• Optional damage insurance may be offered
• Jetime is not responsible for third-party claims resulting from misuse

Privacy & Data Usage     

• Personal data may be used for booking, verification, and internal purposes
• Credit check consent may be required
• Marketing communication preferences can be managed by the client

Termination & Refunds     

• Jetime reserves the right to cancel bookings due to item unavailability, misuse, or non-payment
• Refunds will be processed based on usage
• Certain legal provisions survive termination